Refund policy
Return and Refund Policy
Last updated: October 9, 2026
Because all Sob Cart products are printed and made to order specifically for you, we do not offer refunds for change of mind or buyer's remorse. If you ordered the wrong size, we will send one free replacement in the size you need. If your item is defective, damaged, or not what you ordered, we will replace it or refund it once the issue is verified. Details are below.
3.1 Defective, Damaged, or Incorrect Items
If your item arrives:
- Damaged or defective (printing errors, faulty material, etc.), or
- Different from what you ordered (wrong design, size, or color),
please contact us at support@sobcart.store within 30 days of delivery. Include:
- Your order number
- A clear photo of the item and its issue
- A brief description of the problem
We will offer a free replacement or a full refund, at our discretion, once the issue is verified.
3.2 Sizing
Please check the size chart on each product page and our Size Guide page before ordering. If you ordered the wrong size, contact us at support@sobcart.store within 30 days of delivery and tell us your order number and the size you need. We will send you a free replacement in that size. You do not need to send the original item back. We offer one size replacement per order.
3.3 Non-Returnable Items
Due to the custom, made-to-order nature of our products, we do not accept:
- Refunds or returns due to change of mind or buyer's remorse
- Exchanges for a different color, or a second size replacement on the same order
- Returns on items marked as final sale or custom/personalized
3.4 Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund to your account.
3.5 Order Cancellations
Because production begins shortly after an order is placed, cancellation requests can only be honored within 1 hour of purchase. Contact us immediately at support@sobcart.store if you need to cancel.